Quality & Compliance
At Achieve Diagnostics (“AchieveDx”), quality, compliance, privacy, and information security are fundamental to the services we provide.
We are committed to maintaining appropriate safeguards and processes designed to protect patient information, support accurate and reliable diagnostic services, and meet applicable healthcare, laboratory, privacy, and security requirements.
HIPAA & Patient Privacy
The Health Insurance Portability and Accountability Act (“HIPAA”) establishes standards for protecting the privacy and security of Protected Health Information (“PHI”).
AchieveDx is committed to protecting PHI and other sensitive information that is received, stored, processed, or transmitted in connection with our services.
Where applicable, we maintain administrative, technical, and physical safeguards designed to protect patient information from unauthorized access, use, alteration, or disclosure.
Patient information and diagnostic results should only be exchanged through approved secure systems and communication methods.
Secure Results & Information Transmission
AchieveDx utilizes secure methods for the delivery and transmission of sensitive information.
Diagnostic results may be delivered through HIPAA-compliant online systems and other approved secure communication methods.
Information transmitted through secure webpages is protected using encryption technologies designed to safeguard data while it is transmitted between users and our systems or authorized service providers.
Information Security
We take reasonable measures to protect the confidentiality, integrity, and availability of information within the systems used to support our services.
Our security practices may include:
- Encryption of sensitive information during transmission
- Secure systems for accessing patient and diagnostic information
- Firewalls and other network security controls
- Access controls and authentication requirements
- Restricted access to sensitive information based on legitimate business and operational needs
- Monitoring and maintenance of systems and technical infrastructure
- Confidentiality requirements for personnel and authorized contractors
Access to patient or other confidential information is limited to authorized individuals who require access to perform their responsibilities.
Laboratory Quality
AchieveDx works with a nationwide network of high-complexity, CLIA-certified laboratories to provide diagnostic and laboratory-based testing services.
Our laboratory network supports testing across areas that may include:
- Pharmacogenomics (PGx)
- Molecular diagnostics
- Microbiology
- Immunology
- Hematology
- Clinical chemistry
- Histopathology
- Cytology
- Toxicology
- Serology
- Blood banking and transfusion medicine
Testing is performed through appropriately qualified laboratory environments based on the requirements applicable to the particular test or service.
Pharmacogenomic Testing
AchieveDx offers pharmacogenomic testing designed to provide information about how an individual’s genetic characteristics may influence medication response.
PGx testing and related results are handled with particular attention to patient confidentiality and the sensitive nature of genetic information.
Results are intended to support healthcare professionals in making informed clinical decisions and should be interpreted in conjunction with the patient’s complete clinical history, medications, and other relevant information.
Policies & Procedures
We maintain and periodically review policies and procedures designed to support:
- Patient privacy and confidentiality
- Information security
- Appropriate access to sensitive information
- Quality assurance
- Regulatory compliance
- Business continuity
- System reliability
- Incident response and risk management
Our policies, processes, and safeguards may be updated as technologies, regulatory requirements, industry standards, and our services evolve.
Workforce Training & Confidentiality
Employees, contractors, and other authorized personnel who may have access to confidential or sensitive information are expected to comply with applicable privacy, security, and confidentiality requirements.
Personnel may receive training and guidance regarding information security, patient privacy, appropriate handling of sensitive information, and their responsibilities for protecting confidential information.
Standards & Regulatory Compliance
AchieveDx is committed to operating in accordance with applicable federal and state requirements and recognized healthcare and laboratory standards.
Depending on the services being provided, applicable requirements may include standards established under:
- The Health Insurance Portability and Accountability Act (HIPAA)
- The Clinical Laboratory Improvement Amendments (CLIA)
- Applicable federal and state privacy and security laws
- Applicable laboratory and diagnostic testing requirements
- Requirements established by relevant regulatory authorities
We periodically review our practices as regulations, standards, technologies, and industry expectations evolve.
Continuous Quality Improvement
Quality and compliance are ongoing responsibilities.
AchieveDx continually evaluates its processes, technologies, service partners, and operational practices to identify opportunities to strengthen quality, security, reliability, and patient protection.
Our goal is to provide healthcare organizations, providers, and patients with diagnostic services they can trust while maintaining appropriate standards for privacy, security, and quality throughout the testing process.
User Responsibilities
Users who receive credentials to access secure AchieveDx systems or portals are responsible for protecting their usernames, passwords, and other authentication information.
Login credentials should not be shared with unauthorized individuals.
If you believe that your account, credentials, patient information, or other sensitive information may have been compromised, please contact AchieveDx promptly.
Contact Us
If you have questions regarding AchieveDx quality, compliance, privacy, or information security practices, please contact us:
Achieve Diagnostics (AchieveDx)
Phone: (321) ACHIEVE
Email: info@achievedx.com