Privacy Policy

Last Updated: September 2, 2026

Your privacy is important to us.

Achieve Diagnostics (“AchieveDx,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that may be collected when you visit or interact with our website.

This Privacy Policy explains how we collect, use, disclose, and otherwise process information through achievedx.com and related webpages.

Information We Collect

We may collect information that you voluntarily provide to us, including information submitted through contact forms, inquiries, email communications, or other interactions with our website.

This information may include:

  • Name
  • Email address
  • Telephone number
  • Company or organization
  • Information included in a message or inquiry
  • Other information you voluntarily provide to us

We collect personal information through lawful and appropriate means and, where required, with your knowledge or consent.

How We Use Information

We may use information collected through our website to:

  • Respond to questions, inquiries, or requests
  • Provide information about AchieveDx products and services
  • Communicate with healthcare organizations, providers, partners, or customers
  • Operate, maintain, and improve our website
  • Understand how visitors use our website
  • Maintain website security and prevent misuse
  • Comply with applicable laws, regulations, and legal obligations

We do not collect more personal information than reasonably necessary for the purposes for which it is collected.

Website and Technical Data

When you visit our website, certain technical information may be collected automatically by our website systems or service providers.

This information may include:

  • Internet Protocol (IP) address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of access
  • General website interaction and usage information

We may use this information to operate the website, understand website performance and visitor activity, troubleshoot technical issues, maintain security, and improve our services.

Cookies and Similar Technologies

AchieveDx may use cookies and similar technologies, including pixels, web beacons, and other tracking technologies, to support website functionality and better understand how visitors interact with our website.

Some cookies may be necessary for the website to function properly. Other cookies may be used for analytics or performance purposes.

You may configure your browser to refuse some or all cookies or to alert you when cookies are being used. Disabling cookies may affect the functionality of certain portions of our website.

Analytics

We may use third-party analytics services, such as Google Analytics or similar technologies, to help us understand website traffic and usage patterns.

These services may collect information such as your IP address, device information, browser information, pages visited, and interactions with the website.

Information collected through analytics tools is used to evaluate and improve our website, services, and user experience.

Users may manage certain Google data and privacy preferences through Google’s privacy and advertising settings.

How We Share Information

We may share information with trusted vendors, contractors, laboratories, technology providers, analytics providers, and other service providers when reasonably necessary to operate our website or provide our services.

We may also disclose information when required to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from government authorities
  • Protect the rights, property, security, or safety of AchieveDx, our customers, website users, or others
  • Investigate suspected fraud, misuse, security incidents, or violations of applicable agreements

We do not sell personal information collected through this website for monetary consideration.

Protected Health Information

AchieveDx provides diagnostic and laboratory-related services that may involve health information.

This website Privacy Policy primarily applies to information collected through the public achievedx.com website.

Protected Health Information (“PHI”) collected or processed in connection with diagnostic testing, laboratory services, patient results, healthcare-provider relationships, or other covered healthcare activities may be subject to additional privacy protections, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.

Patient test results and other sensitive clinical information should only be transmitted through authorized secure systems or communication methods designated by AchieveDx or the applicable healthcare provider or laboratory.

Please do not submit sensitive medical information, genetic information, test results, Social Security numbers, or other confidential patient information through a general website contact form unless specifically instructed to do so through a secure method.

Data Security

We maintain reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

AchieveDx is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the public website.

If we become aware that such information has been collected without appropriate authorization, we may take reasonable steps to delete it.

Changes to This Privacy Policy

AchieveDx may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the “Last Updated” date will be revised accordingly.

We encourage visitors to periodically review this Privacy Policy.

SMS Terms of Service

By opting into SMS communications from Achieve Diagnostics, LLC through a web form or other medium, you agree to receive SMS messages from Achieve Diagnostics, LLC.

Messages may include account notifications and delivery notifications. Message frequency varies. Message and data rates may apply.

For help, reply HELP. To opt out at any time, reply STOP to any message.

Please review our Privacy Policy at achievedx.com/privacypolicy.

Contact Us

If you have questions about this Privacy Policy or AchieveDx’s privacy practices, please contact us:

Achieve Diagnostics (AchieveDx)
Phone: (321) ACHIEVE
Email: info@achievedx.com

For privacy-related or healthcare information requests, please include enough information for us to appropriately route your request, but do not include sensitive medical or genetic information in an unsecured email.